1. Acceptance of Terms
These Terms of Service (the “Terms”) are a binding agreement between you and RIR LLC (“RIR LLC,” “we,” “us,” or “our”), governing your access to and use of the CMMS Pro software-as-a-service application, websites, mobile applications, and related services (collectively, the “Service”).
By creating an account, clicking “I agree,” making a payment, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, Acceptable Use Policy, and any other policies referenced herein. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.
If you do not agree to these Terms, you must not access or use the Service.
2. Definitions
- “Account” means the registered account through which you access the Service.
- “Customer Data” means all data, content, and information that you or your Authorized Users submit to or generate within the Service, including work orders, asset records, locations, images, and personnel records.
- “Authorized User” means an individual you authorize to use the Service under your Account (for example, an employee or contractor), each occupying a Seat where applicable.
- “Seat” means a single licensed user allocation, billed according to your subscription plan.
- “Subscription” means your paid plan and the associated billing terms.
3. Accounts & Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that occurs under your Account, whether or not authorized by you. You must notify us promptly at [email protected] of any unauthorized use or suspected security breach. We are not liable for any loss arising from unauthorized use of your Account.
4. Subscriptions, Seats & Billing
Certain features of the Service require a paid Subscription. Pricing is described at checkout and may be seat-based, with volume tiers. By subscribing, you authorize us and our payment processor to charge the applicable fees, taxes, and recurring charges to your designated payment method.
4.1 Payment processing
Payments are processed by Stripe, Inc. We do not store full payment card numbers; card data is handled by Stripe under its own terms and security standards. You are responsible for all charges incurred under your Account.
4.2 Seats & usage
Your plan permits a defined number of Seats. Adding Seats may result in immediate prorated charges. Where the Service enforces seat limits, you may be prevented from adding users beyond your purchased allocation until additional Seats are purchased.
4.3 Invoiced accounts
Some customers are billed by invoice rather than automated card charges. Invoiced fees are due within 30 days of the invoice date. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law, and we may suspend the Service for non-payment.
4.4 Taxes
Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes based on our net income.
5. Free Trials
We may offer a free trial for a limited period. At the end of the trial, your Subscription will automatically convert to a paid Subscription and your payment method will be charged unless you cancel before the trial ends. We reserve the right to modify or discontinue trials at any time.
6. Renewal & Price Changes
Subscriptions automatically renew for successive periods equal to the prior term unless cancelled before the renewal date. You authorize recurring charges for each renewal. We may change fees or introduce new charges upon at least 30 days notice; changes take effect at your next renewal. Continued use after a price change constitutes acceptance. See our Refund & Cancellation Policy.
7. License & Restrictions
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your Subscription term.
You agree not to, and not to permit any third party to:
- copy, modify, translate, or create derivative works of the Service;
- reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent such restriction is expressly prohibited by applicable law;
- resell, sublicense, rent, lease, or provide the Service to third parties as a service bureau;
- circumvent or disable any security, usage limits, seat enforcement, or access controls;
- access the Service to build a competing product, or copy its features or user interface;
- use automated means (bots, scrapers) to access the Service except via documented interfaces we provide;
- introduce malware or interfere with the integrity or performance of the Service.
8. Customer Data & Ownership
You retain all rights to your Customer Data. You grant us a worldwide, limited license to host, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and improve the Service, to prevent or address technical or security issues, and as otherwise permitted by our Privacy Policy and Data Processing Addendum.
You are solely responsible for the accuracy, quality, legality, and your right to use the Customer Data, and for obtaining all consents required to submit it (including any personal data of your personnel or third parties). You represent that your Customer Data and its use do not violate any law or third-party rights.
8.1 Aggregated & de-identified data
We may collect and use aggregated, anonymized, or de-identified data derived from use of the Service for analytics, benchmarking, and improving our products, provided such data does not identify you or any individual.
8.2 Backups & export
While we maintain reasonable backup practices, you are responsible for maintaining your own copies of Customer Data. The Service provides export functionality you may use to retain your data.
9. Acceptable Use
Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. We may suspend or terminate access for violations.
10. Third-Party Services
The Service integrates with or relies on third-party services, including payment processing (Stripe), content delivery and network security (Cloudflare), and transactional email (Resend). Your use of those services may be subject to their own terms. We are not responsible for third-party services and disclaim liability for their acts or omissions. Integrations you enable (for example, email-to-work-order, or vendor dispatch notifications) are provided at your discretion and risk.
11. Availability & Support
We strive to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance, updates, and modifications, and may add, change, or remove features at any time. The Service is provided on an “as available” basis, and we do not commit to any specific uptime level. Support is provided on a commercially reasonable basis via [email protected].
12. Intellectual Property
The Service, including all software, code, designs, text, graphics, logos, and the CMMS Pro and RIR LLC names and marks, is owned by RIR LLC or its licensors and is protected by intellectual-property laws. Except for the limited license granted to you, no rights are granted. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.
13. Confidentiality
Each party may access confidential information of the other. The receiving party will protect such information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by confidentiality obligations. This section does not apply to information that is public, independently developed, or rightfully obtained from a third party.
14. Term & Termination
These Terms remain in effect while you use the Service. You may cancel at any time as described in the Refund & Cancellation Policy. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or use the Service in a manner that risks harm to us, other users, or third parties.
Upon termination: (a) your license ends and you must cease using the Service; (b) you may export Customer Data for 30 days, after which we may delete it in the ordinary course; and (c) provisions that by their nature should survive (including Sections 8, 12, 15–19, and 21) will survive.
15. Disclaimer of Warranties
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, RIR LLC disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected, or that the Service will meet your requirements. You are responsible for your reliance on any output of the Service, including maintenance, compliance, and safety decisions.16. Limitation of Liability
To the maximum extent permitted by law, in no event will RIR LLC or its officers, members, employees, or suppliers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.RIR LLC’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you actually paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). The foregoing limitations form an essential basis of the bargain and apply regardless of the theory of liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.17. Indemnification
You agree to defend, indemnify, and hold harmless RIR LLC and its officers, members, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your violation of these Terms or applicable law; or (d) your violation of any third-party right, including privacy or intellectual-property rights.
18. Governing Law & Disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the state and federal courts located in Volusia County, Florida will have exclusive jurisdiction, and you consent to personal jurisdiction there.
19. Arbitration & Class Action Waiver
Please read this section carefully — it affects your legal rights.Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, on an individual basis. You and RIR LLC waive any right to a jury trial and to participate in a class, collective, or representative action. Arbitration will take place in Volusia County, Florida unless the parties agree otherwise. Either party may bring an individual claim in small-claims court. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected].
20. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by posting the updated Terms with a new effective date or by in-app or email notice). Changes are effective when posted unless otherwise stated. Your continued use of the Service after changes take effect constitutes acceptance.
21. General Provisions
- Entire agreement. These Terms and the documents referenced constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.
- Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
- Waiver. Failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for delays or failures due to causes beyond its reasonable control.
- Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.
- Notices. Legal notices to us must be sent to [email protected] and 1750 14th Street, Orange City, FL 32763.
22. Contact
RIR LLC — operator of CMMS Pro
Email: [email protected]
Address: 1750 14th Street, Orange City, FL 32763